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We try size the fish as accurately as possible but size can vary so much depending on how long we have had the fish. Please ask if you need to know the current size. Most of the fish we sell are young juvenile fish, they may not look like the photos when they first arrive and will need time to grow out before they are fully colored like the adult fish in the photos. Keep in mind fish under 2 inches are VERY SMALL larger fish will eat them.
Shipping Schedule Most orders ship within 4 business days. Some fish may need a longer fasting period to reduce ammonia in the bag.
Our regular shipping days are Monday, Tuesday, Wednesday. We also occasionally ship on Thursday and Saturday at our own discretion. Please keep in mind if you order on Tuesday or Wednesday your order may not go out until the following week. Transit times are 1-3 days depending on location.
We make buying from us as risk free as possible, we offer 100% guaranteed live healthy arrival in the rare event of DOA you must contact us within 2 hours of delivery to notify us of the problem, please take 2 clear photos of any DOAs before opening the bag. The guarantee is void after 2 hours or after the bag has been opened. WE DO NOT ISSUE ANY REFUNDS WITHOUT PHOTOS. Refunds will be per DOA, any replacements will be sent at no cost to you, if the entire order is a loss shipping will also be refunded. Please bring live animals and plants inside promptly after delivery, the insulated box can only protect them for 1-2 hours max in direct sun, hot mail boxes, and freezing temperatures. If you wont be home for delivery please have the package held until it can be picked up.
I combine shipping, pay shipping on one item and the rest can be combined for FREE! add all of the items you want to the shopping cart then check out or request invoice. Do not pay for items separately, shipping will not combined.
You will get a tracking number as soon as the order is shipped, please check the tracking number often so you know when your shipment will arrive. Most orders ship within 4 business days depending on the fish and how busy we are, large fish will need to be fasted for several days before they are shipped. Orders will be delayed around postal holidays or bad weather.
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